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Portal
The self-service portal is a separate, simpler site for the people you support — the colleagues and customers who raise tickets and want to know whether something's down. It runs at its own web address, alongside the main console.
Most of this documentation is written for the people who operate JOATOS. This section is the exception: it covers what everyone else sees.
Who it's for
Anyone with a JOATOS account can sign in to the portal. Crucially, that includes people with no console access at all — which is every new user by default. Rather than being turned away with nothing, they land here. See Access levels.
That makes the portal the working home for the largest group of people in most organisations: those who need to ask for help and check on things, but never need to see a device list.
In this section
The four things it offers
| Lens | What it's for |
|---|---|
| Service status | Current outages, what's affected, and upcoming scheduled maintenance. |
| Knowledge base | Guides and answers, so people can help themselves. |
| My tickets | Track support requests and raise new ones. |
| Changes | Review and approve changes that involve you. |
Notes & tips
- The portal shows only what you've deliberately published to it. Nothing appears there by default — see Publishing to the portal.
- Portal users see their own tickets, not everyone's.