Platform features
JOATOS is modular by design. Each area below is an optional module you can enable per organisation — built from the ground up as a unified ops platform, not a bundle of acquired products glued together.
Infrastructure Monitoring
Monitor network devices, servers, endpoints, and external websites from a single inventory. On-prem site collectors and lightweight agents keep data flowing without punching holes in your firewall.
- SNMP, SSH, WMI, and vendor APIs
- Site collectors for LAN polling
- Windows & macOS endpoint agents
Alerts & Notifications
Typed alert profiles for downtime, thresholds, and event patterns. Escalation tiers, rate limiting, and multi-channel delivery keep your team informed without inbox overload.
- Down, threshold, and event profiles
- Email, push, Slack, Teams, webhooks
- Syslog & SNMP trap pattern matching
Helpdesk & Support
A full support desk with two-way email, SLA policies, category hierarchies, and deep integration with monitoring alerts, workflows, and AI assist.
- Two-way email via IMAP/SMTP
- SLA engine with business hours
- Category hierarchy & saved views
Asset Register
A complete asset lifecycle register linked to your live monitoring inventory — warranties, contracts, licenses, suppliers, and barcode lookup included.
- Hardware & software inventory
- Warranties & maintenance contracts
- License & subscription tracking
Security & Compliance
Inventory-driven vulnerability scanning, patch visibility, Active Directory auditing, and domain/SSL certificate tracking — without a separate security stack.
- NVD/CVE vulnerability correlation
- Patch visibility (read-only)
- Active Directory audit events
Automation & Workflows
A workflow engine for approvals and notifications, a unified task system fed by alerts and expiries, and scheduled report delivery — automation that respects your change process.
- Workflow engine with approvals
- Unified task management
- SSL/domain expiry task generators
Diagrams & Dashboards
Visualize your infrastructure with interactive diagrams, floor plans, and customizable dashboard widgets — pinned live status on every screen.
- Network topology editor
- Rack elevation diagrams
- Floor plans with device pins
Platform & Mobile
Role-based access, modular feature flags, custom fields, network diagnostic tools, and native mobile apps — the foundation that scales from a solo admin to a multi-site MSP.
- RBAC with module permissions
- 15+ optional modules
- Custom fields on core entities
Core platform (always on)
These capabilities ship with every deployment — the CMDB and monitoring foundation everything else builds on.
- ✓Sites, devices, servers & services CMDB
- ✓Network topology & dependency mapping
- ✓Role-based access & module permissions
- ✓Custom fields on core entities
- ✓Network diagnostic tools (ping, traceroute, DNS)
- ✓Audit logging & system logs
- ✓Multi-tenant SaaS with org isolation
- ✓Scheduled CSV/XLSX/PDF reports
- ✓Domains & SSL certificate tracking
Not sure where to start?
Most SMB IT teams begin with infrastructure monitoring and alerts, then add helpdesk when email volume becomes unmanageable. Security modules follow when compliance or insurance requirements kick in.
Read our guide for IT teamsSee JOATOS in action
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