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Organization profile

↩ Administration

Your organisation's profile sets its name, logo, and regional defaults. Edit it under Organization → Profile (admin only).

What you can set

Organisation name — shown in the top bar, browser title, and reports.
Logo — upload a PNG, JPEG, SVG, or WebP.
Default timezone — used for timestamps across the app.
Default locale — regional formatting (English US, UK, Australia, Canada, or New Zealand).

Select Save Changes when you're done.

Read-only details

The URL slug is fixed when the organisation is created and can't be edited — contact support if it must change.
Plan and any trial end date are shown here; they're managed for you, not edited. Your plan is not only a billing line — it sets hard limits, described below.

Users, access, and plan

The Organization hub also holds the Users and Roles & Permissions tabs — see Managing users and roles and Permission groups and access control — plus a read-only Plan & Billing view.

What your plan limits

Your plan caps how much you can monitor, and the caps are enforced as you work, not just reported.

Monitored entities — the number of devices plus servers you can have. Endpoints don't count towards it. When you're at the cap, adding a device or server is refused with a message naming the numbers, for example "Plan limit reached (23/10 monitored entities on Trial). Upgrade the plan to add more." The same check applies when an agent tries to enrol, so an enrolment can fail for this reason too.
Log and stat retention — how long collected logs and statistics are kept.
Storage — total storage for collected data.

Trial plans are the tightest on all three, so a trial that stops accepting new devices has usually reached the entity cap rather than gone wrong. Current usage against these limits is shown under Settings → Data & Retention.

Self-service billing isn't available; contact support to change plan.

Notes & tips

Set the timezone to your primary location so monitoring, alerts, and reports read correctly.
The logo appears throughout the app and on reports — a clear, square image works best.