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Article versions and status
Every article has a status that reflects where it is in its life, and JOATOS keeps a version history so you can see how it's changed.
Status
- Draft — a work in progress, not yet finished.
- Published — finalised and ready for the team. This does not publish it to the self-service portal — that's a separate setting, below.
- Archived — retired but kept for reference, and kept out of the way in normal browsing.
Move an article between statuses with the Publish and Archive buttons on its page, or by setting the status while editing. The status shows as a coloured badge in the list and on the article.
Publishing to the self-service portal
Status is about your team. Reaching the people you support is a second, independent step — an article carries a Publish to portal checkbox and an audience setting (End-user or Technical).
A published article is invisible to portal users until that checkbox is ticked. Once it is, the article shows an On portal badge here in the console so you can tell at a glance.
The portal's knowledge base shows end-user articles by default, so mark anything that assumes console access or names internal systems as Technical. See Publishing to the portal.
Version history
Whenever you save a change to an article's title or body, JOATOS snapshots the previous version first. On the article page, a Version history section lists each snapshot with its timestamp.
- Select a snapshot to view it read-only in a dialog.
- To roll back, copy the old content from the snapshot into the editor and save — this is a manual step; there's no one-click restore.
Changes to only tags, category, or status don't create a snapshot.
Notes & tips
- Archive rather than delete when an article is out of date but still worth keeping — you retain its history.
- The version history is your safety net: edit freely, knowing the previous text is always recoverable.