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Notification profiles and recipients
A notification profile is a delivery method — a channel plus its recipients. You attach notification profiles to alert profiles to decide who's told when something fires.
Creating a notification profile
In Settings, under Alerts, open Notification Profiles and create one.
- Name the profile.
- Choose a Channel (see below).
- Fill in the channel's settings.
- Save.
The channels
| Channel | Delivers by | Recipients |
|---|---|---|
| Users and/or groups | ||
| Push | Mobile app push notification | Users and/or groups |
| Slack | A Slack channel | The webhook (no user list) |
| Microsoft Teams | A Teams channel | The webhook (no user list) |
| Webhook (generic JSON) | A POST to any URL | The webhook (no user list) |
| Helpdesk ticket | A new helpdesk ticket | Ticket defaults (no user list) |
| Task | A task in JOATOS | Users and/or groups |
Choosing recipients
- Email, Push, and Task profiles let you pick Users and/or Groups — at least one is required. Groups here are permission groups, so a whole team can be notified at once.
- Slack, Teams, and Webhook profiles send to a URL, so they have no user list — see Slack and Teams notifications and Webhook notifications.
- Helpdesk ticket profiles create a ticket from the profile's defaults — see Webhook notifications#Helpdesk ticket channel. This channel is only available when the Helpdesk module is enabled.
Attaching to alert profiles
Notification profiles do nothing on their own — attach them to an alert profile, which decides the condition and what's watched. One notification profile can be attached to many alert profiles.
Notes & tips
- A notification profile that's attached to an alert profile can't be deleted until you detach it — JOATOS blocks the delete so alerts don't silently lose their delivery.
- Email won't send until SMTP is configured; a missing SMTP config shows in the alert history as a failed send.