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What you can do on mobile
↩ Mobile
The app covers Dashboard, Devices, Servers, Endpoints, Alerts, Tasks, Helpdesk and Assets. Some of those are for looking things up; three of them you can actually work in.
What you can change
Helpdesk — raise a ticket, and comment on an existing one. Replies land in the ticket's conversation exactly as they would from the console.
Tasks — change a task's status, add notes and sub-tasks, and snooze it.
Assets — create an asset, edit its fields, and capture and upload photos directly from the camera.
The barcode scanner
The asset scanner is the feature that's hard to discover and hardest to replicate at a desk. Point the camera at a barcode or QR code and the app looks the asset up. It can capture several codes in one pass, and if a code doesn't match anything it offers to create the asset there and then.
This is the fast way to do a stock-take or receive new hardware — scanning in front of the rack rather than writing tags down and typing them up later.
Alerts are read-only, on purpose
The Alerts screen lists what's firing and links through to whatever raised it. There is no acknowledge or resolve, because JOATOS has no acknowledge capability anywhere — and a button that did nothing would be worse than no button at all.
Use alerts on mobile to find out what's wrong and jump to the device, server or endpoint behind it.
Your own tab bar
The bottom bar is customisable: pin the sections you actually use, in the order you want. Up to four sections show on the bar; the rest stay available under More.
Tablets
Tablets aren't given a stretched phone layout. Helpdesk, Assets, Devices and Servers use a two-pane master-detail view — list on one side, detail on the other — and the dashboard reflows into multiple columns to suit the width.
Notes & tips
- The scanner's create-on-miss flow is the quickest way to register hardware you've just unboxed: scan, fill in what you know, photograph it.
- If you use one section constantly, pin it. Four slots is deliberately few, so spend them on what you open daily.