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Creating your organisation
Before anyone can sign in, an organisation has to exist. This is step zero — if someone has already created yours and invited you, skip to Logging in and navigating.
Signing up
From the sign-in screen, select Create an organisation. You supply:
- Your organisation name
- Your own name, email, and password
Creating the organisation does several things at once:
- Sets up the organisation and gives it a URL slug derived from the name. The slug is shown on the Organization profile but can't be edited afterwards — contact support if it has to change.
- Makes you its first administrator. Someone has to be able to invite everyone else.
- Seeds sensible defaults so the organisation is usable immediately.
- Starts a trial, with an end date recorded against the organisation.
- Emails you a verification link.
Public sign-up can be switched off. An organisation can be configured so that the only way in is an invitation. If Create an organisation is missing from the sign-in screen, that's why — ask an administrator to invite you instead.
Verifying your email
Follow the link in the email to confirm your address. If it hasn't arrived, use Resend verification on the sign-in screen. Both sign-up and resend are rate-limited, so if you try repeatedly in quick succession you'll be asked to wait.
If verification email never arrives at all, the organisation's outbound email may not be configured yet — see Email (SMTP) setup.
The trial
New organisations start on a trial plan with an end date, both shown under Organization → Plan & Billing. The trial is not only a time limit: your plan also caps how many devices, servers and endpoints you can monitor, and that cap is enforced when you add them. If you hit it you'll see a message naming the limit rather than a vague failure — see Organization profile.
Self-service billing isn't available; contact support to change plan.
What to do next
- Setting up your organization — name, logo, and regional defaults.
- Managing users and roles — invite your colleagues. Remember that new users get portal access only until you grant them console access.
- Creating your first site — then start adding what you want to monitor.