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The endpoint review queue
When a newly enrolled machine can't be matched cleanly to an asset, JOATOS puts it in the review queue so you can decide what to do. Nothing is matched silently — every uncertain case waits here for you.
Getting to the queue
On the Endpoints page, the Needs review stat card shows the count. Select it (or go to Endpoints → Review) to open the queue.
Why a machine lands here
Each item shows a reason:
| Reason | Meaning |
|---|---|
| NO_MATCH | The reported serial number matched no asset in the register — common for a brand-new device. |
| AMBIGUOUS | The serial matched more than one asset (usually a data-quality issue in the register). |
| DUPLICATE | The serial is already linked to another endpoint. |
Each row shows the machine's reported identity — serial / service tag, asset tag, hostname, make, and model — so you can identify it.
Resolving an item
For each machine you have three choices:
- Create asset — creates a new asset record from the reported details and links it to the endpoint. Use this for genuinely new hardware.
- Link existing — search for an existing asset by serial or asset tag and link to it. Use this when the asset is already in the register but wasn't matched automatically.
- Dismiss — clears the item without linking. The endpoint keeps being monitored, just without an asset record attached.
Once resolved, the item leaves the queue. An endpoint that's still unlinked shows a banner on its detail page pointing back here.
Notes & tips
- Keeping serial numbers accurate in the asset register means more machines match automatically and fewer land in the queue.
- Dismiss doesn't stop monitoring — it only means "don't tie this to an asset right now." You can link it later by adding it to the register.