Helpdesk

The Helpdesk is an optional support-desk module for handling requests as tickets — with two-way email, contacts, departments, a category hierarchy, SLA policies, and automation rules. It's off by default; an administrator enables it under Settings → Modules.

In this section

• Working with tickets
• Managing contacts
• Email integration
• Categories and SLAs
• Ticket rules and automation

Related

• Knowledge Base
• Tasks & Workflows
• Alerts & Notifications