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Push notifications
↩ Mobile
⚠ Push notifications are not available at the moment. The current mobile apps don't support them yet, so nothing is sent to phones, whatever your settings say. Use email notifications in the meantime.
JOATOS can push notifications to your phone, and tapping one takes you straight to whatever it's about — the task, the ticket, or the device or server concerned.
What it takes
You must sign in on the mobile app at least once. Push registration happens at sign-in, on the device. Until that has happened, there is nothing to send notifications to.
This is the part that catches people out. The preference lives in your profile on the web, so it's natural to assume ticking it is enough — it isn't. The preference says whether to send; the app sign-in is what creates somewhere to send to.
So the order is:
- Install the app — see Installing the mobile app.
- Sign in on it.
- Turn on the push preference in your profile.
Signing out of the app removes the registration, and notifications stop until you sign in again.
Where the settings are
- Your profile — Task push (mobile) sends your task notifications to your mobile devices.
- Notification profiles — Push is available as a delivery channel alongside email, for the recipients of a notification profile.
Notes & tips
- Not getting notifications? Check the app sign-in first, then the profile preference, then your phone's own notification permissions for the app.
- Each device you sign in on is registered separately, so a new phone needs a fresh sign-in.